Centre Manager
Department:
Centre Management
Salary:
$4000 - $4500
Centre Management
$4000 - $4500
Singapore
At Aureus Group, we strive to provide the best customer experience to our parents and students.
We are looking for Centre Managers who can lead and mentor a team of Customer Service Executives
in the direction of working towards the company goals. They need to be equipped with strong
organization and sales skills, with extensive product knowledge and able to provide excellent
customer service in order to ensure that he/she can promote the company and our programmes
effectively.
Job Responsibilities:
- Able to deliver a professional and high-quality service experience in a customer facing role
- Adept to and acquire a strong working knowledge of the offered programmes, services and
processes
- Identifying customers’ needs and to maintain a continuous high level of customer service
delivery and satisfaction
- Develop professional rapport with the customers and build positive brand loyalty
- Organize and conduct sales activities and events for the generation of more leads and student
enrolments. This includes managing and working with staff needed for the events
- Attend to customers’ feedback and challenges in a professional manner and follow through
effectively and efficiently to resolution within the team
- Take ownership of growing an assigned centre, while adhering to and manage the approved
budget
- Analyse sales statistics and compile accurate reports to the Divisional Manager
- Mentor and develop Customer Service Executives and nurture an environment where they can
be guided and excel in the field
Hiring Criteria:
- At least 4-5 years’ experience in the customer service field, with at least 1-2 years in a
manager-level position
- Possesses at least a bachelor’s degree in any field
- Strong sense of adaptability and leadership
- Strong proficiency in written and spoken English (Being bilingual/trilingual would be an
advantage)
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of
the centre.
- Positive, extroverted, and outgoing personality with the passion for customer service