About the Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.
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Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission / Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Introduction of the Role

The Aureus Group is looking for Aureus Centre Managers who can drive company growth through being an enthusiastic ambassador of the brand, and leading and executing sales and business development activities that drive the growth of an Aureus Academy Centre. In order to achieve this, the Aureus Centre Manager will be expected to monitor, grow and coach the front desk and teaching staff to make sure they individually perform to the best of their abilities, lead and roll out management-implemented SOPs and Growth Campaigns, ensure customer satisfaction through retaining the existing customer base of the Center, and make the most suitable and valuable recommendations to serve the needs of different types of customers and do their best to give them an outstanding customer experience at Aureus.

Job Responsibilities

• Conducting an assigned number of outgoing sales calls daily
• Hitting an assigned monthly sales-enrolment target (for music lesson packages) and lead-conversion target (for
  music trial lessons)
• Undergoing and excelling across multiple levels of Sales and Product Training sessions within a stipulated time frame
• Growing team members through effective on-the-job mentoring and doing everything it takes to ensure that they can hit their individual, management-assigned targets
• Answering all incoming phone calls and emails in a timely and professional manner
• Having the discipline to adhere to an assigned follow-up process in order to convert open leads
• Proactively engaging all walk-in enquiries and promoting our products and services
• Having the ability to understand the customer’s needs and recommend the most suitable lessons, instrument, schedule, teacher, and package accordingly
• Having the ability to problem-solve when it comes to challenging situations and/or customers
• Having the ability to always represent the brand through warm and friendly customer service
• Conducting and assisting in sales activities and events to help the team with lead-generations and lead-conversions
• Retaining existing customers through effective problem solving and ensuring that all team members uphold the highest quality of service standards at all times
• Performing any other duties and responsibilities as assigned by the Management

Job Accountabilities

• Achieve an assigned lead generation and enrolment target and all other assigned campaign targets by the
  management team.
• Ensure healthy centre growth at all times through providing excellent customer service that mitigates student
  turnover.
• Maintain or exceed an assigned closure or conversion rate target for all trials to enrolments to ensure maximum
  output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the
  management for your centre.

Skills, Traits and Competencies

• Possess a professional demeanour in the workspace
• Has a Track Record with tangible proof of excellence
• Sets high standards of performance for self and others on the team. Does not tolerate mediocrity.
• Self-driven and has a “high achiever” mindset to do whatever it takes to reach their goals
• Has the integrity to always do what’s right, especially for the customer and for the team
• Has the ability to inspire and motivate team members to follow their lead without using intimidation
• Has the creativity and resourcefulness to come up with new approaches to problems or innovations even with limited time or resources in order to achieve results.
• Someone who believes in growing and empowering others, and not just a solo player.
• Enjoys interacting with all kinds of people and makes great eye contact
• Innately cheerful, positive, and optimistic
• Has the ability to analyse complex problems and determine root causes and implement effective solutions
• A great listener and possesses genuine empathy and kindness for others
• Has the humility to be open to feedback and is always looking to learn more and improve themselves
• A Team player who understands and aligns with the company’s mission and vision and is able to cooperate respectfully and enthusiastically with teammates in order to reach common goals and follow guidelines and protocol set by the management team
• Someone who can thrive under pressure in a fast-paced environment
• Someone who is systematic and organised
• Adaptive and flexible, and has the tolerance to work in a fast-paced and ever-changing environment
• Has great time management skills and the discipline to execute tasks or produce work in a timely and efficient
  manner

Hiring Criteria

• At least 2-3 years of experience specialising in the customer service field, and has experience within that leading a team
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Assist to arrange a personal reference call with previous employer(s)

Perks & Packages

• Gross Salary of $4000 - $4500
• Work Incentives of up to $3,600* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided