Senior Piano Technician

At Aureus Group, we are looking for a Senior Piano Technician that will be responsible for managing the technician team, all servicing, maintenance and tuning of the instruments. He/She needs to represent Aureus’s brand image and provide excellent service to support the sales.

Job Responsibilities:

• To accelerate the growth of the team by putting in place an effective workflow that will improve business cost management
• Ensure the quality of regulating, tuning & voicing of the pianos
• Responsible for repair or replacement of parts such as strings, hammers, action parts, tuning pins, and pedal mechanisms, etc.
• Assess the condition of pianos and rebuild/refinish pianos and parts thereof (e.g., restore action, replace strings, leather and felt and other worn parts)
• Maintain good relationships with clients and support the sales team
• Manage overall maintenance of the pianos and other instruments
• Work closely with the team to support all the sales events with high-quality instruments
• Ensure the servicing quality is well-executed amongst the team
• Manage & purchase parts and supplies that are needed
• Cultivate high team morale to sustain a healthy and productive work environment
• Perform all other duties as assigned to support the company

Hiring Criteria:

• Candidates must possess at least 5 years and above experience
• Ability to work under pressure
• Fluency in English and Mandarin speaking and writing
• Excellent standard of customer service and professional in communicating with clients
• Able to work well in a team environment
• Be positive and flexible to cope with the fast-growing pace in the company
• Must be able to work on the weekend