Call Centre Executive

At Aureus Group, we strive to provide the best customer experience to our parents and students. We are looking for a Call Centre Executive that will be the liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer’s issues, complaints and inquiries and also keeping customer satisfaction at the core of every decision and behaviour.

Job Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Able to deliver a professional and high-quality service experience.
• Adept to and acquire a strong working knowledge of the offered programmes, services and processes.
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction.
• Develop professional rapport with the customers and build positive brand loyalty
• Engage potential customers and provide them with clear explanations on the company’s offered programmes to boost lead creation.
• Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
• Keep records of all conversations in our call centre database in a comprehensible way
• Perform any other duties and responsibilities as assigned by the Management.

Hiring Criteria:

• Must be available to work ‘retail hours’ and both weekends
• Possible posting to multiple locations in Singapore (Locations Island-wide)
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation; Excellent problem-solving skills, and know how to think and act under pressure
• Positive, extroverted, and outgoing personality with the passion for customer service
• Basic experience in computer and typing skills required
• Salesforce Operating System experience preferred